Customer Service Rep. - PT

rabbittransit; York (York County); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Weekly pay

Job summary

rabbittransit is seeking a Customer Service Representative in York, PA to help riders plan trips, provide information, and resolve issues. The role involves handling reservations, fare collection, and delivering friendly, professional service during shifts from Monday through Friday, 1 pm to 6 pm.

You will be part of a team dedicated to safe, reliable, and accessible mobility for the community. Join a mission-driven agency where calls are organized in a queue system and every interaction aims to

Qualifications

• Experience delivering high-quality customer service.
• Ability to assist passengers with trip planning and information.
• Proficiency with computers and basic reservation tools.

Responsibilities

• Answer incoming calls and greet riders with professionalism.
• Assist passengers with trip planning and route information.
• Manage trip reservations and fare collections accurately.
• Provide courteous face-to-face service at transfer centers when needed.

Skills

Customer service

Phone support

Trip planning

Problem solving

Cash handling

Tools

Reservation system

Job description

Location: 415 Zarfoss Drive, York, PA 17404

Pay: $17.50/hour, Weekly Pay

Schedule: Monday through Friday 1 pm-6 pm

Our customer service department operates Monday through Friday, 7 am-7 pm and Saturdays 8 am- 4 pm.

Imagine every "ring" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter.

Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You'll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.

Join us in turning every call into an opportunity to enhance mobility in our community.

The Authority is an equal employment opportunity employer.

Salary: $17.50 per hour