Transit Customer Care Specialist: Community Impact

Addison County; Middlebury (VT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

PTO

Holidays

Bereavement leave

Tuition reimbursement

Mileage reimbursement

Life insurance

Disability insurance

Employee assistance program

Job summary

Tri-Valley Transit seeks a Customer Service Representative to connect riders with transportation services and support the Broker Services team. You will handle calls, schedule rides, and maintain accurate information across multiple software platforms.

The role requires a high school diploma and 2+ years in customer service, with strong communication, attention to detail, and confidentiality. Benefits include health insurance, PTO, and professional development opportunities.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience; call-center experience a plus.
• Strong attention to detail and accuracy.
• Excellent verbal communication and active listening skills.
• Ability to remain calm under pressure and manage multiple priorities.
• Confidentiality and HIPAA compliance.
• Proficiency with MS Office and Google products; transit software familiarity a plus.
• Able to sit for extended periods and lift up to 15 lbs.

Responsibilities

• Answer incoming calls and book rides per demand response programs.
• Respond to inquiries from the general public in a friendly, compassionate manner.
• Support Broker Services department staff as needed.
• Assist the Broker Services Manager with volunteer driver coordination and scheduling.
• Learn and use multiple software programs across screens.
• Handle a high volume of calls in a fast-paced environment with accuracy.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Active listening

Multitasking

Confidentiality (HIPAA)

Teamwork

Learning quickly

MS Office / Google Suite

Transit route software familiarity

Sitting for extended periods

Lifting up to 15 lbs

Education

High school diploma or equivalent

Tools

MS Office

Google Workspace

Transit software

Job description

Tri-Valley Transit seeks a Customer Service Representative to connect riders with transportation services and support the Broker Services team. You will handle calls, schedule rides, and maintain accurate information across multiple software platforms.

The role requires a high school diploma and 2+ years in customer service, with strong communication, attention to detail, and confidentiality. Benefits include health insurance, PTO, and professional development opportunities.