Customer Service Rep. - FT

rabbittransit; West Manchester Township (York County); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Simplified Employee Pension

Paid holidays

Paid time off

Life and disability insurance

Job summary

rabbittransit is seeking a Customer Service Representative in York, PA. The role focuses on helping riders plan trips, answering questions, and resolving issues to improve mobility in the community.

Work schedule is Monday through Friday, 10:30 AM to 7 PM, with the office operating hours aligned to call center coverage. This is a full-time position offering a comprehensive benefits package including health, dental, vision, and pension options.

Qualifications

Responsibilities

• Answer incoming phone calls in a courteous, professional manner.
• Assist passengers with trip planning and provide service information.
• Resolve customer inquiries and problems related to transit services.
• Process trip reservations and fare collections using the queue system.
• Assist at the transfer center with face-to-face customer service.
• Contribute to community outreach efforts and promote ridership.

Job description

Location: 415 Zarfoss Drive, York, PA 17404

Pay: $17.50/hour

Paid Weekly

Full Benefits Package (Health, Dental, Vision, Simplified Employee Pension, Paid Holidays, Paid time off, Company provided life and disability)

Schedule: Monday through Friday 10:30 AM - 7 PM

Our customer service department operates Monday thru Friday 7 AM - 7 PM and Saturdays 8 AM - 4 PM.

Imagine every "ring" being an opportunity to impact someone's day in a meaningful way. As a Customer Service Representative at rabbittransit, you're not just answering phone calls; you're helping people plan their trips, providing service information and resolving any problems passengers may encounter.

Your essential duties are the backbone of our mission - providing community members safe, reliable, and customer-centered mobility services. Calls are organized in our queue system, and as a customer service representative, you'll answer with politeness and professionalism, creating a lasting impression and fostering ridership. You'll play a pivotal part in making public transit more accessible, by offering information about our services and assisting with trip planning. Your responsibilities also include using computers to manage customers' trip reservations, resolving issues, handling fare collections, assisting at the transfer center with face to face customer service and contributing to community outreach.

Join us in turning every call into an opportunity to enhance mobility in our community.

The Authority is an equal employment opportunity employer.