Public Transit Customer Advocate & Trip Planner

rabbittransit; York (York County); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Weekly pay

Job summary

rabbittransit is seeking a Customer Service Representative in York, PA to help riders plan trips, provide information, and resolve issues. The role involves handling reservations, fare collection, and delivering friendly, professional service during shifts from Monday through Friday, 1 pm to 6 pm.

You will be part of a team dedicated to safe, reliable, and accessible mobility for the community. Join a mission-driven agency where calls are organized in a queue system and every interaction aims to

Qualifications

• Experience delivering high-quality customer service.
• Ability to assist passengers with trip planning and information.
• Proficiency with computers and basic reservation tools.

Responsibilities

• Answer incoming calls and greet riders with professionalism.
• Assist passengers with trip planning and route information.
• Manage trip reservations and fare collections accurately.
• Provide courteous face-to-face service at transfer centers when needed.

Skills

Customer service

Phone support

Trip planning

Problem solving

Cash handling

Tools

Reservation system

Job description

rabbittransit is seeking a Customer Service Representative in York, PA to help riders plan trips, provide information, and resolve issues. The role involves handling reservations, fare collection, and delivering friendly, professional service during shifts from Monday through Friday, 1 pm to 6 pm.

You will be part of a team dedicated to safe, reliable, and accessible mobility for the community. Join a mission-driven agency where calls are organized in a queue system and every interaction aims to