Transit Customer Service Pro – Trip Planning

rabbittransit; York (York County); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

SEP (SIMPLE) pension

Paid holidays

Paid time off

Life & disability insurance

Job summary

rabbittransit in York, PA is seeking a Customer Service Representative to help riders plan trips, provide service information, and resolve issues. You will answer calls, assist with trip planning, and support passengers at the transfer center with a friendly, customer-focused approach.

The role is full-time with a comprehensive benefits package and a weekly pay schedule. Work hours are Monday–Friday, with location at 415 Zarfoss Drive, York, PA.

Qualifications

• Call handling required; experience in delivering polite, professional service.
• Ability to assist riders with trip planning and information.
• Experience resolving customer issues and managing reservations.

Responsibilities

• Answer calls with politeness and professionalism to provide information.
• Assist customers with trip planning and information about services.
• Resolve issues, manage fare collections, and support transfer center activities.
• Use computers to manage customers' trip reservations and outreach.

Job description

rabbittransit in York, PA is seeking a Customer Service Representative to help riders plan trips, provide service information, and resolve issues. You will answer calls, assist with trip planning, and support passengers at the transfer center with a friendly, customer-focused approach.

The role is full-time with a comprehensive benefits package and a weekly pay schedule. Work hours are Monday–Friday, with location at 415 Zarfoss Drive, York, PA.