Public Transit Customer Service & Reservations Specialist

Cambridge Transcriptions; Portland (OR); On-site; USD 36,000 - 47,000; Full time

Job summary

C-TRAN is seeking a Customer Service Representative to handle information provision, fare sales, and public outreach across multiple channels. This role requires strong communication, cash handling, and confidentiality in customer interactions.

Responsibilities include coordinating ride reservations, processing payments, and assisting at community events, with a focus on high-quality service and accurate data maintenance.

Qualifications

• High school diploma or equivalent required.
• Excellent public relations skills and courteous demeanor essential.
• Strong verbal and written communication; ability to explain schedules and maps clearly.
• Proficient in basic math for cash handling and making change.
• Proficient in typing and ten-key calculator; accurate data entry.

Responsibilities

• Provide information on transit options, schedules and fares to customers.
• Screen Paratransit eligibility applications and provide feedback.
• Arrange ride reservations, cancellations, and ADA-compliant changes.
• Process sales transactions, accept payments, give change, reconcile cash drawer, and prepare deposits.
• Receive and document customer comments with confidentiality and discretion.
• Conduct public outreach, talks, and surveys at events and community groups.
• Maintain files and logs, produce reports, and provide information as required.
• Drive agency vehicle for information distribution and deposits as needed.

Skills

Public relations

Communication

Cash handling

Typing

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

C-TRAN is seeking a Customer Service Representative to handle information provision, fare sales, and public outreach across multiple channels. This role requires strong communication, cash handling, and confidentiality in customer interactions.

Responsibilities include coordinating ride reservations, processing payments, and assisting at community events, with a focus on high-quality service and accurate data maintenance.