Trading Floor IT Support Engineer

Cognizant

Wilmington (DE)

On-site

USD 70,000 - 100,000

Full time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Cognizant is seeking a Deskside Engineer to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure in the US.

You will support Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS tools; troubleshoot issues on Windows and Mac desktops, laptops, and multi-monitor setups; manage incidents via ITSM tools like ServiceNow; collaborate with network,

Qualifications

4-8 years in Trader Support, Front Office Support or Financial Services IT Support.
Experience supporting Investment Banking, Capital Markets, Asset Management, or Brokerage environments.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms and trading floor infrastructure.
Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications.
Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
Manage incidents and service requests through ITSM tools ensuring SLA compliance.
Coordinate with application, network, infrastructure and vendor teams for issue resolution.
Perform software installations, upgrades, user access management and hardware deployments.
Maintain documentation and follow ITIL-based support processes.