Senior Front-Office Trader IT Desk Support

Cognizant; California (MO); On-site; USD 79,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an experienced Trader Support Analyst to provide technical and operational support to traders and front‑office users, ensuring high availability of trading applications, market data platforms and trading floor infrastructure.

You will support Bloomberg Terminal, Refinitiv/Eikon, Reuters and OMS/EMS, troubleshoot desktop and multi‑monitor environments, and coordinate with IT, network and vendor teams to resolve incidents via ServiceNow, Remedy or similar ITSM tools, ensuring

Qualifications

• 4-8 years in Trader Support, Front Office Support or Financial Services IT Support.
• Experience in Investment Banking, Capital Markets, Asset Management or Brokerage environments.

Responsibilities

• Provide technical and operational support to traders and front-office users to ensure high availability.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters and trading floor technologies.
• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory, Citrix, Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow, Remedy etc.).
• Strong communication, stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Skills

communication skills

stakeholder management

problem-solving

Tools

Bloomberg Terminal

Refinitiv Eikon

Reuters

OMS/EMS

ServiceNow

Remedy

Active Directory

Citrix

Microsoft 365

Job description

Cognizant is seeking an experienced Trader Support Analyst to provide technical and operational support to traders and front‑office users, ensuring high availability of trading applications, market data platforms and trading floor infrastructure.

You will support Bloomberg Terminal, Refinitiv/Eikon, Reuters and OMS/EMS, troubleshoot desktop and multi‑monitor environments, and coordinate with IT, network and vendor teams to resolve incidents via ServiceNow, Remedy or similar ITSM tools, ensuring