Trading Floor IT Support Lead

Cognizant; Wilmington (DE); On-site; USD 79,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Engineer Lead to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications and market data platforms.

The role involves supporting Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications, troubleshooting trading apps, data feeds, desktops and workstations, and coordinating with IT and vendor teams in a fast-paced environment.

Qualifications

• 4–8 years in Trader Support or Financial Services IT Support.
• Experience supporting trading floor technologies and market data platforms.
• Experience with ITIL-based incident management and service requests.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications and market data platforms.
• Support platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.

Skills

Windows support

Mac support

ITIL

ServiceNow

Active Directory

Citrix

Microsoft 365

Networking basics

ITSM tools

Tools

ServiceNow

Remedy

Job description

Cognizant is seeking a Deskside Engineer Lead to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications and market data platforms.

The role involves supporting Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications, troubleshooting trading apps, data feeds, desktops and workstations, and coordinating with IT and vendor teams in a fast-paced environment.