Trading Floor IT Support Engineer

Cognizant; California (MO); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Engineer to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities include supporting Bloomberg Terminal, Refinitiv/Eikon, Reuters, and OMS/EMS applications, troubleshooting desktops, laptops, and multi-monitor setups, and delivering onsite and remote support in a fast-paced environment.

Qualifications

• 4-8 years in Trader Support, Front Office Support, or Financial Services IT Support.
• Experience in Investment Banking, Capital Markets, Asset Management, or Brokerage environments.
• Experience supporting Bloomberg Terminal, Refinitiv/Eikon, Reuters, and trading floor technologies.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.

Skills

Trader support

Front office support

ITIL processes

ServiceNow

Windows/Mac troubleshooting

Incident management

Stakeholder management

Communication skills

Tools

Bloomberg Terminal

Refinitiv Eikon

Reuters Trading systems

Remedy

Citrix

Microsoft 365

Active Directory

Job description

Cognizant is seeking a Deskside Engineer to provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities include supporting Bloomberg Terminal, Refinitiv/Eikon, Reuters, and OMS/EMS applications, troubleshooting desktops, laptops, and multi-monitor setups, and delivering onsite and remote support in a fast-paced environment.