Trading Floor Deskside Engineer

Cognizant; New York (NY); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Brooklyn, NY is seeking a Deskside Engineer to provide technical and operational support for traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

You will troubleshoot Bloomberg Terminal, Refinitiv, Reuters, Fidessa, and OMS/EMS applications, manage incidents in ServiceNow, work with ITIL processes, and collaborate with application, network, and vendor teams to resolve issues quickly.

Qualifications

• 4–8 years in Trader Support or Financial Services IT Support.
• Experience supporting trading floor technologies.
• Strong Windows/Mac device support and troubleshooting.
• Knowledge of AD, Citrix, M365, and basic networking.
• Familiarity with ITSM tools such as ServiceNow or Remedy.
• Excellent communication and stakeholder management.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Skills

Trader Support

Windows/Mac troubleshooting

Active Directory

Microsoft 365

Networking basics

ITSM tools

Communication

Stakeholder management

Problem solving

Tools

ServiceNow

Remedy

Job description

Cognizant in Brooklyn, NY is seeking a Deskside Engineer to provide technical and operational support for traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

You will troubleshoot Bloomberg Terminal, Refinitiv, Reuters, Fidessa, and OMS/EMS applications, manage incidents in ServiceNow, work with ITIL processes, and collaborate with application, network, and vendor teams to resolve issues quickly.