Trading Floor Deskside IT Support Engineer

Cognizant; Wilmington (DE); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Support Engineer to deliver on-site and remote technical support for traders and front-office users in Wilmington, DE. You will ensure high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities include supporting Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications; incident management via ServiceNow; ITIL-aligned processes; and collaboration with application, network, and vendor

Qualifications

• 4-8 years in Trader Support, Front Office or Financial Services IT Support.
• Strong Windows/Mac troubleshooting and support skills.
• Experience with Active Directory, Citrix, and Microsoft 365.
• Familiarity with ITSM tools (ServiceNow, Remedy).
• Experience supporting Investment Banking or Capital Markets environments.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications and market data platforms.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues across trading applications, market data feeds, desktops, laptops, and multi-monitor setups.
• Provide onsite and remote support in a fast-paced environment.
• Manage incidents and service requests through ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Maintain documentation and ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters and trading floor technologies.

Skills

Windows/Mac troubleshooting

Active Directory

ITSM tools

Communication

Tools

ServiceNow

Remedy

Bloomberg Terminal

Refinitiv/Eikon

OMS/EMS

Job description

Cognizant is seeking a Deskside Support Engineer to deliver on-site and remote technical support for traders and front-office users in Wilmington, DE. You will ensure high availability of trading applications, market data platforms, and trading floor infrastructure.

Responsibilities include supporting Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications; incident management via ServiceNow; ITIL-aligned processes; and collaboration with application, network, and vendor