Front-Office Trading Desk Desktop Support Engineer

Cognizant; Wilmington (DE); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Wilmington, Delaware, seeks an experienced Desktop Support Engineer to join the Cloud, Infrastructure, and Security Services Practice (CIS). You will provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

The role involves supporting Bloomberg Terminal, Refinitiv, Reuters, Fidessa, and OMS/EMS tools, handling incidents via ServiceNow, collaborating with

Qualifications

• 4–8 years in Trader Support, Front Office IT or Financial Services IT
• Experience in Investment Banking, Capital Markets or Brokerage environments

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools, ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon Reuters and trading floor technologies.

Skills

Windows/macOS support

Active Directory

Citrix

Microsoft 365

TCP/IP

DNS

Communication

Problem solving

Tools

ServiceNow

Remedy

Job description

Cognizant in Wilmington, Delaware, seeks an experienced Desktop Support Engineer to join the Cloud, Infrastructure, and Security Services Practice (CIS). You will provide technical and operational support to traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

The role involves supporting Bloomberg Terminal, Refinitiv, Reuters, Fidessa, and OMS/EMS tools, handling incidents via ServiceNow, collaborating with