Trading Desk IT Engineer – Onsite/Remote Support

Cognizant; New York (NY); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Engineer in Brooklyn to provide technical and operational support for traders and front-office users, ensuring high availability of trading apps, market data platforms, and trading floor infrastructure.

Responsibilities include supporting Bloomberg Terminal, Refinitiv/Eikon, Reuters Fidessa, and OMS/EMS systems, troubleshooting desktops and networks, and coordinating with vendor teams in a fast-paced environment. 4–8 years in金融 services IT preferred.

Qualifications

• 4–8 years in Trader Support or Financial Services IT.
• Experience supporting Investment Banking or Capital Markets.
• Strong troubleshooting of trading applications and market data.
• Ability to work in a high-pressure environment and coordinate with teams.
• Knowledge of Bloomberg Terminal, Refinitiv/Eikon, Reuters Fidessa, OMS/EMS.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Skills

Windows/Mac support

Active Directory

ITSM tools

Communication

Trader front-office support

Finance IT experience

Tools

Bloomberg Terminal

Refinitiv Eikon

Reuters Fidessa

OMS/EMS

ServiceNow

Remedy

Job description

Cognizant is seeking a Deskside Engineer in Brooklyn to provide technical and operational support for traders and front-office users, ensuring high availability of trading apps, market data platforms, and trading floor infrastructure.

Responsibilities include supporting Bloomberg Terminal, Refinitiv/Eikon, Reuters Fidessa, and OMS/EMS systems, troubleshooting desktops and networks, and coordinating with vendor teams in a fast-paced environment. 4–8 years in金融 services IT preferred.