To-Go Experience Specialist: Fast, Friendly Hospitality

Firebirds Wood Fired Grill; Fort Mill (SC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Flexible schedules

Competitive hourly wage

Growth opportunities

Extensive training and development

Medical benefits and PTO

Job summary

Firebirds Wood Fired Grill in Fort Mill, SC is seeking a To-Go Specialist to deliver warm, attentive hospitality for off-premise orders, ensuring accuracy and a seamless pickup experience.

You'll be part of the Front of House team, with extensive training, growth opportunities, flexible schedules, and benefits for eligible team members, including medical and paid time off. Join us and help guests feel valued from start to finish.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Able to stand and be on your feet for 8 hours or more per day.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

Skills

Communication skills

Math skills

Guest service mindset

Team player

Job description

Firebirds Wood Fired Grill in Fort Mill, SC is seeking a To-Go Specialist to deliver warm, attentive hospitality for off-premise orders, ensuring accuracy and a seamless pickup experience.

You'll be part of the Front of House team, with extensive training, growth opportunities, flexible schedules, and benefits for eligible team members, including medical and paid time off. Join us and help guests feel valued from start to finish.