To-Go Hospitality Specialist — Flexible Schedule & Growth

Firebirds Wood Fired Grill; Charlotte (NC); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Flexible schedules

Competitive hourly wage

Growth opportunities

Training and development

Job summary

Firebirds Wood Fired Grill in Charlotte, NC is hiring a To-Go Specialist to deliver warm, attentive hospitality for all off-premise orders. You’ll ensure accuracy, smooth pickup, and friendly service in a fast-paced front‑of‑house environment.

No previous restaurant experience required—training is provided. We offer flexible schedules, competitive hourly wages, growth opportunities, and benefits for eligible teammates as we join a growing brand focused on guest satisfaction and teamwork.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Able to stand for 8 hours or more per day.
• Able to bend, kneel, and lift items frequently weighing up to 25 pounds.
• Patient and guest‑oriented mindset.
• Maintain positive working relationships with team members.
• Attention to cleanliness and safety procedures.
• Must have reliable transportation.
• 18+ age requirements for FOH positions.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

Skills

Excellent communication

Mathematical calculations

Stand 8+ hours

Lifting up to 25 lbs

Guest‑oriented mindset

Team coordination

Cleanliness and safety

Reliable transportation

18+ FOH age

Job description

Firebirds Wood Fired Grill in Charlotte, NC is hiring a To-Go Specialist to deliver warm, attentive hospitality for all off-premise orders. You’ll ensure accuracy, smooth pickup, and friendly service in a fast-paced front‑of‑house environment.

No previous restaurant experience required—training is provided. We offer flexible schedules, competitive hourly wages, growth opportunities, and benefits for eligible teammates as we join a growing brand focused on guest satisfaction and teamwork.