To-Go Guest Experience Specialist - Flexible Schedules

Firebirds Wood Fired Grill; Collegeville (PA); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Flexible schedules

Discounted meals

Extensive training

Job summary

Firebirds Wood Fired Grill is seeking a To-Go Specialist to deliver warm hospitality for off-premise orders and ensure accuracy from order to pickup. You will greet guests, confirm details, and process payments using the POS system.

You will work in a fast-paced front-of-house setting, maintaining a clean To-Go area, coordinating with team members, and resolving guest concerns with professionalism and care.

Qualifications

• Strong written and verbal communication.
• Ability to perform simple mathematical calculations.
• Ability to stand for 8+ hours and lift up to 25 pounds.
• Guest-oriented mindset with patience and courtesy.
• Maintain cleanliness and safety procedures.
• Reliable transportation to and from shift.
• Must be 18 or older for FOH positions.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders before pickup.
• Enter orders and process payments using the POS system.
• Maintain a clean, organized To-Go area.
• Communicate with guests by phone professionally.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure guests leave feeling appreciated and well taken care of.
• Collaborate with Front of House to support smooth service.

Skills

Communication

Math skills

Stamina

Lifting (up to 25 lb)

Guest-oriented

Teamwork

Safety compliance

Reliable transportation

18+

Tools

POS system

Job description

Firebirds Wood Fired Grill is seeking a To-Go Specialist to deliver warm hospitality for off-premise orders and ensure accuracy from order to pickup. You will greet guests, confirm details, and process payments using the POS system.

You will work in a fast-paced front-of-house setting, maintaining a clean To-Go area, coordinating with team members, and resolving guest concerns with professionalism and care.