To-Go Hospitality Specialist | Flexible Scheduling & Growth

Firebirds Wood Fired Grill; Richmond (VA); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Flexible schedules

Advancement opportunities

Training & development

Medical benefits

Paid time off

Discounted meals

Job summary

Firebirds Wood Fired Grill is seeking a To-Go Specialist to ensure off-premise orders receive the same care and hospitality as in-restaurant dining. You will greet guests, confirm orders, process payments, and maintain a clean, organized To-Go area while delivering warm, attentive service.

The role emphasizes accuracy, clear communication, and teamwork with the Front of House staff to provide a seamless pickup experience.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Ability to work on your feet for 8 hours or more a day.
• Ability to bend, kneel, and lift items frequently weighing up to 25 pounds.
• Ability to be patient and have a guest-oriented mindset.
• Ability to maintain positive working relationships with all team members.
• Attention to cleanliness and safety procedures.
• Must have reliable transportation.
• 18+ age requirements for FOH positions.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized, and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

Skills

Communication

Math skills

Standing for long periods

Lifting 25 lbs

Guest service

Teamwork

Job description

Firebirds Wood Fired Grill is seeking a To-Go Specialist to ensure off-premise orders receive the same care and hospitality as in-restaurant dining. You will greet guests, confirm orders, process payments, and maintain a clean, organized To-Go area while delivering warm, attentive service.

The role emphasizes accuracy, clear communication, and teamwork with the Front of House staff to provide a seamless pickup experience.