TMC Traffic Dispatcher & Operations Support

Ferrovial; Charlotte (NC); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Insurance benefits

Paid Time Off

401(k) matching

Job summary

I-77 Mobility Partners LLC in Charlotte, NC is seeking a Traffic Management Center Operator to monitor roadways, detect incidents, and manage dynamic toll pricing within the managed lanes project. You will serve as the eyes and ears of the TMC, coordinating with public agencies and responders, dispatching staff, and supporting the Operations and Maintenance team.

A related associate degree is preferred, with 0–3+ years of relevant experience.

Qualifications

• Associate degree from an accredited college or university is preferred in related transportation/technical field, or directly relative experience in a TMC environment.
• 0-3+ years of experience required, in a transportation, public safety, or commercial operations environment or similar.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project, dispatching incident support when needed.
• Monitor CCTV from within the Traffic Management Center and dispatch staff to remove abandoned vehicles and assist motorists.
• Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department.
• Assist to process and input data into the maintenance management system and generate monthly and quarterly reports.
• Maintain an accurate record of events and log data.
• Assist in the preparation of operating procedures, procurement and purchase processes.
• Greet visitors, field calls, and take messages.
• Provide human resources administrative functions for the O&M department.

Skills

Multitasking

Problem solving

Communication

Education

Associate degree in transportation/technical field

Tools

Microsoft Office

Job description

I-77 Mobility Partners LLC in Charlotte, NC is seeking a Traffic Management Center Operator to monitor roadways, detect incidents, and manage dynamic toll pricing within the managed lanes project. You will serve as the eyes and ears of the TMC, coordinating with public agencies and responders, dispatching staff, and supporting the Operations and Maintenance team.

A related associate degree is preferred, with 0–3+ years of relevant experience.