Traffic Management Center Operator

JPCL Engineering; Hillsborough Township (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Job summary

JPCL Engineering in Hillsborough Township, NJ is hiring a TMC Operator to monitor traffic signals and manage incidents effectively. You will be the first responder in the Traffic Management Center, ensuring smooth traffic flow and coordinating with emergency services.

The ideal candidate will have relevant education and experience in traffic engineering or operations. Competitive salary and benefits such as health insurance and 401(k) are offered.

Qualifications

• Education: Associate's degree with 1 year of experience or High School diploma with 2 years as Operator.
• Ability to work in a Windows environment and with traffic management software.

Responsibilities

• Monitor traffic signals and incident management cameras.
• Detect and respond to roadway incidents and congestion.
• Coordinate with public safety and public works.

Skills

Traffic signal inspection

Microsoft Office

Synchro

Tru-Traffic software

Education

Associate's degree in a relevant field

High School graduation with relevant experience

Job description

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off

About the Role

The TMC Operator is the front-line eyes-and-ears of the Traffic Management Center, monitoring 1,000+ traffic signals (Yunex central control) and 150+ incident-management cameras (Teleste VMS) to keep roadways moving safely. Operators identify incidents and congestion, coordinate with public-safety and DPW field crews, push public information out through social media and roadside DMS/VMS, and make real-time adjustments to signal timing.

Key Responsibilities

• Monitor incident-management cameras, vehicle speed sensors, traffic speed maps, and signal status displays across multiple workstations
• Detect roadway incidents and congestion; take appropriate action (notify emergency services / public works, post to social media and roadside electronic message signs, adjust area signal timing)
• Answer phones and coordinate with office, administrative, and field personnel, as well as other agencies at the municipal, county, and state levels
• Coordinate planned and unplanned roadway events, lane closures, and road closures within the service area
• Analyze existing traffic signal timing and coordination; identify and implement adjustments as needed
• Perform initial troubleshooting of network and communications issues
• Dispatch maintenance or supervisory staff to address signal, camera, or communications deficiencies
• Ensure proper back-up and archival of signal timing, speed data, and video
• During non-peak periods or as assigned, perform signal/ITS work including timing-plan modifications, signal coordination, travel-time studies, and Synchro analysis
• Support administrative work: reports, public records / FOIL requests, database updates, package prep for shipping
• During major weather events (hurricanes, nor'easters), large public assemblies, or other emergencies, remain on-site for extended durations and work in two-person teams as needed
• Maintain availability during non-work hours for emergency callbacks

Minimum Qualifications

• Education / Experience (one of the following):
  • Associate's degree from an accredited college or university AND a minimum of 1 year of satisfactory experience in traffic engineering, traffic signal inspection, or computer-related work
  • High School graduation AND a minimum of 2 years of experience as an Operator in a comparably sized Traffic Management or Traffic Operations Center
• Working knowledge of PCs in a Windows environment, including Microsoft Office
• Working knowledge of Synchro and Tru-Traffic software