Timekeeping Software Support Specialist

Modern HR Inc.; Burbank (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Modern HR Inc. is seeking a Software Support Representative-Timekeeping to assist clients with the iSolved HCM Timekeeping module and related components. You will handle system administration, analysis, configuration, reporting, training, and documentation in a fast-paced environment.

You will serve as a primary contact for end-users, resolve issues, and contribute to implementations and process improvements. Remote support experience is a plus as the role evolves.

Qualifications

• Experience with Time & Attendance systems and related configurations.
• Payroll and HR processes experience.
• Experience supporting SaaS-based timekeeping or HR systems.

Responsibilities

• Support and maintain Time & Attendance clients, and provide day-to-day user support.
• Act as SME for system guidance and recommendations.
• Update Time policies, permissions, and meal/break policies.
• Train new users and editors on time card adjustments and approvals.
• Create/modify reports, extracts, and imports; document processes.
• Provide excellent customer service and rush task handling.
• Support additional duties as assigned.

Skills

Time & Attendance

Payroll & HR processes

Time tracking

Business analysis

Microsoft Office

Windows 10

SaaS administration

Time management

Communication skills

Project management

Remote support

Database knowledge (SQL/CSV/XLS/XML/Cs

Job description

Modern HR Inc. is seeking a Software Support Representative-Timekeeping to assist clients with the iSolved HCM Timekeeping module and related components. You will handle system administration, analysis, configuration, reporting, training, and documentation in a fast-paced environment.

You will serve as a primary contact for end-users, resolve issues, and contribute to implementations and process improvements. Remote support experience is a plus as the role evolves.