Timekeeping Implementation Specialist

Questco Companies; The Woodlands (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Questco Companies is seeking a Timekeeping Implementation Specialist to lead the setup and configuration of Time and Attendance solutions for clients in the United States. This hands-on role guides clients through implementation, delivers effective end-user training, and troubleshoots issues to ensure accurate timekeeping.

You will gather requirements, tailor configurations, and create training materials while maintaining up-to-date knowledge of software updates and regulatory changes affecting

Qualifications

• 1–2 years in customer or technical support or software implementation.
• Experience in the PEO industry is preferred.
• Prior exposure to PrismHR or similar HRIS/Time and Attendance systems is strongly preferred.

Responsibilities

• Configure and set up Time and Attendance and expense platforms for clients.
• Partner with clients to gather requirements and tailor configuration.
• Deliver training to clients and end users on system functionality.
• Create training materials and documentation to support adoption.
• Test configurations before go-live to ensure accuracy.
• Troubleshoot client-reported timekeeping issues and data accuracy.
• Perform manual time calculations to validate outputs.
• Audit PTO and pay rule settings in client configurations.
• Serve as primary contact for assigned clients during implementation and support.
• Escalate unresolved issues to senior staff or vendors; ensure resolution.
• Document defects, concerns, and system gaps for internal teams.
• Stay updated on system updates, releases, and regulatory changes.
• Collaborate with internal departments to ensure smooth client experience.
• Utilize Microsoft Office for documentation and reporting.
• Accept other duties with commitment to excellence.

Skills

Client communication

Training delivery

Technical troubleshooting

Timekeeping systems

Documentation

Multi-client management

Attention to detail

Problem-solving mindset

English proficiency

Tools

PrismHR

Microsoft Office Suite

Job description

The Timekeeping Implementation Specialist is responsible for the setup, configuration, training, and ongoing support of Questco's Time and Attendance solutions for new and existing clients. This role serves as a hands-on technical resource, guiding clients through system implementation, delivering effective end-user training, and troubleshooting issues to ensure timekeeping systems function accurately and reliably. The ideal candidate has a strong aptitude for learning technical systems, excellent communication skills, and a client-focused, problem-solving mindset.

Key Responsibilities

• Configure and set up Time and Attendance systems and Expense platforms used by Questco for new and existing clients.
• Partner with clients to gather requirements and tailor system configuration to their specific business needs.
• Deliver clear, effective training to clients and end users on system functionality, navigation, and best practices.
• Create and maintain user-friendly training materials and documentation to support system adoption.
• Test system configurations prior to go-live to confirm accuracy and functionality.
• Troubleshoot and resolve client-reported issues related to timekeeping setup, functionality, and data accuracy.
• Perform manual time calculations to validate system output and identify discrepancies.
• Conduct audits of client timekeeping configurations, including PTO and pay rule settings.
• Serve as the primary point of contact for assigned clients throughout implementation and ongoing support.
• Escalate unresolved technical issues to senior team members or vendors and follow through to resolution.
• Document software defects, client concerns, and system gaps, and communicate them to the appropriate internal team.
• Maintain up-to-date knowledge of system updates, releases, and industry/regulatory changes affecting timekeeping.
• Collaborate with internal departments to ensure a smooth client experience from implementation through support.
• Fully utilize Microsoft Office tools for documentation, communication, and reporting.
• Perform all other duties as assigned, with a commitment to excellence.

Required Qualifications

• Minimum of 1-2 years of experience in a customer support, technical support, or software implementation role.
• Experience in the PEO (Professional Employer Organization) industry preferred.
• Prior exposure to PrismHR or similar HRIS/Time and Attendance systems is strongly preferred.

Required Skills

• Working knowledge of federal/state wage and hour laws as they relate to timekeeping preferred.
• Proven ability to communicate effectively with both technical and non-technical users.
• Strong training and presentation skills, with the ability to explain technical concepts clearly.
• High attention to detail with excellent organizational and time-management skills.
• Strong analytical and troubleshooting abilities.
• Ability to manage multiple client implementations and support requests simultaneously.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to maintain confidentiality and manage sensitive information appropriately.

Physical Requirements And Language Skills

• Must be able to work flexible hours as needed to meet business demands.
• Frequent computer use requiring wrist/finger movement and prolonged sitting.
• Must be able to lift and carry up to 25 lbs periodically.
• Occasional bending, reaching, pulling, stooping, and pushing.
• Must be fluent in English (speak, read, and write).

JOB CODE: 1000075