Timekeeping Software Support Representative

Today'sHR; Burbank (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Modern HR Inc. is seeking a Software Support Representative-Timekeeping to assist clients with the iSolved HCM Timekeeping module and related components. You will handle system administration, analysis, configuration, reporting, training, and documentation in a fast-paced environment.

You will serve as a primary contact for end-users, resolve issues, and contribute to implementations and process improvements. Remote support experience is a plus as the role evolves.

Qualifications

• Experience with Time & Attendance systems and related configurations.
• Payroll and HR processes experience.
• Experience supporting SaaS-based timekeeping or HR systems.

Responsibilities

• Support and maintain Time & Attendance clients, and provide day-to-day user support.
• Act as SME for system guidance and recommendations.
• Update Time policies, permissions, and meal/break policies.
• Train new users and editors on time card adjustments and approvals.
• Create/modify reports, extracts, and imports; document processes.
• Provide excellent customer service and rush task handling.
• Support additional duties as assigned.

Skills

Time & Attendance

Payroll & HR processes

Time tracking

Business analysis

Microsoft Office

Windows 10

SaaS administration

Time management

Communication skills

Project management

Remote support

Database knowledge (SQL/CSV/XLS/XML/Cs

Job description

Software Support Representative-Timekeeping

The Software Support Representative will support iSolved HCM modules, including Time, Payroll, HR, and Reporting. This person will be the primary point of contact for clients and internal end-users seeking guidance and assistance to resolve system-related issues. In addition, there are numerous opportunities to play a critical role in projects related to implementations, conversions, enhancements, and process improvements. Responsibilities include, but are not limited to, system administration, analysis, configuration, report writing, user training, and creating documentation. Software Support Rep. is a service-oriented position and requires the ability to multitask and manage priorities in a fast-paced environment.

Primary responsibilities includes

• Supports, and maintains new or existing Time & Attendance clients
• Provide day-to-day support for user inquiries/issues.
• Act as a subject matter expert (SME) to provide system-related guidance and recommendations.
• Updates/changes Time policies, Time Card permissions, Policy Groups, and Meal/Break policies
• Support and train new users/editors on how to adjust time cards, approve absences, audit time, verify time, and approve time.
• Create and modify reports, extracts, and imports as needed.
• Create clear, concise documentation.
• Provide excellent customer service.
• Other duties as required and assigned

Qualifications

• Time and Attendance system experience preferred
• Payroll and HR processes experience preferred
• Familiarity with time tracking, accruals, attendance preferred
• Experience with business analysis, requirements gathering, and documentation
• Experience with Microsoft Office products such as Word, Excel, Access, and Outlook
• Experience with Windows 10
• Experience with administration of SaaS products
• Good time management, telephone and customer service skills
• Excellent written and verbal communication skills
• Project management skills a plus
• Experience with supporting people remotely
• Experience supporting databases SQL/CSV/XLS/XML/CSS a plus
• Training and guidance will be provided on job

Today'sHR is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.