Remote Timekeeping Systems Specialist

C&W Services; Providence (RI); On-site; USD 33,134,035 - 39,743,760; Full time

Job summary

Cushman & Wakefield is seeking a Timekeeping Coordinator to provide central administrative timekeeping support for frontline employees and their leaders. This role ensures accurate, timely, and compliant timekeeping by assisting managers with system tasks, timecard review, reporting, and issue resolution.

Responsibilities include acting as a system superuser for multiple client accounts, running daily payroll reports, reconciling PTO, and escalating issues to leadership.

Qualifications

• Associate degree in business administration, human resources, or equivalent experience preferred.
• 3+ years in administrative, HR, payroll support, timekeeping or customer service roles.
• Timekeeping experience or compliance exposure preferred.
• Experience supporting managers or employees with timecard/payroll questions.
• Experience in high-volume environments; 200+ employees or queue management experience preferred.
• Proficient in Microsoft Office; familiarity with UKG/Kronos, Smartsheet, JD Edwards a plus.

Responsibilities

• Serve as a timekeeping system superuser for client accounts.
• Run daily reports to capture payroll errors.
• Submit regular reporting on errors to field leadership.
• Escalate errors to senior Operations leaders.
• Weekly PTO reconciliation before payroll close.
• Audit and enforce schedules for compliance in the timekeeping system.
• Manage incoming request volume and respond timely.
• Develop relationships with support function owners and field team members.
• Capture process improvement opportunities and coordinate scalable solutions.
• Drive tasks related to special projects to increase efficiency and reduce costs.
• Perform other duties as assigned by leadership.

Skills

Timekeeping

Payroll support

Customer service

Attention to detail

Communication

Education

Associate degree in business/HR

Tools

UKG/Kronos

Smartsheet

JD Edwards

Microsoft Office

Job description

Cushman & Wakefield is seeking a Timekeeping Coordinator to provide central administrative timekeeping support for frontline employees and their leaders. This role ensures accurate, timely, and compliant timekeeping by assisting managers with system tasks, timecard review, reporting, and issue resolution.

Responsibilities include acting as a system superuser for multiple client accounts, running daily payroll reports, reconciling PTO, and escalating issues to leadership.