Tier 2 Network Support Technician (Onsite/Remote)

Inserso Corporation; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Inserso Corporation in Richmond, Virginia, is seeking a Network Support Technician to deliver onsite and remote Tier 2 support. This role includes diagnosing and resolving user IT issues, maintaining network devices, and providing comprehensive support in a 24x7 environment.

Qualified candidates must be U.S. Citizens with an Associate Degree or equivalent experience and at least one year in IT support. Strong troubleshooting skills and a collaborative attitude are essential. The position includes occasional travel to government locations and working in law enforcement environments.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• 1+ years of IT-related support experience, preferably in a helpdesk or customer support role.
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.

Responsibilities

• Provide LAN administrator support with the installation and maintenance of network devices.
• Support mobile and wireless devices including smartphones and tablets.
• Monitor ITSM assignment groups and troubleshoot tickets.

Skills

Troubleshooting

Collaboration

Attention to detail

Network knowledge

Education

Associate Degree or equivalent experience

Tools

ServiceNow

Networking devices

Servers

Job description

Inserso Corporation in Richmond, Virginia, is seeking a Network Support Technician to deliver onsite and remote Tier 2 support. This role includes diagnosing and resolving user IT issues, maintaining network devices, and providing comprehensive support in a 24x7 environment.

Qualified candidates must be U.S. Citizens with an Associate Degree or equivalent experience and at least one year in IT support. Strong troubleshooting skills and a collaborative attitude are essential. The position includes occasional travel to government locations and working in law enforcement environments.