Tier 2 Network Support Technician (Onsite & Remote)

Inserso Corporation; The Woodlands (TX); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Inserso Corporation is seeking a Network Support Technician in The Woodlands, Texas. This position includes providing onsite and remote Tier 2 support for a variety of IT issues.

The ideal candidate will have experience in troubleshooting and resolving IT-related problems and must be a U.S. Citizen who can pass the DHS Employment Eligibility Verification process. The role involves working independently with some supervision while maintaining a customer-focused mindset.

Preferred qualifications include an Associate Degree or equivalent experience, alongside strong teamwork and communication skills.

Qualifications

• 1+ years of IT-related support experience, preferably in a helpdesk or customer support role.
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Must pass Motor Vehicle Records check as overnight travel may be required.

Responsibilities

• Provide LAN administrator support with installation and maintenance of network devices.
• Support for mobile and wireless devices including smartphones and tablets.
• Monitor ITSM tickets and apply troubleshooting to resolve issues.

Skills

Troubleshooting and resolving IT issues

General knowledge of network products and systems

Excellent team collaboration

Attention to detail

Ability to work with minimal supervision

Education

Associate Degree or equivalent experience

Tools

ServiceNow (ITSM)

Job description

Inserso Corporation is seeking a Network Support Technician in The Woodlands, Texas. This position includes providing onsite and remote Tier 2 support for a variety of IT issues.

The ideal candidate will have experience in troubleshooting and resolving IT-related problems and must be a U.S. Citizen who can pass the DHS Employment Eligibility Verification process. The role involves working independently with some supervision while maintaining a customer-focused mindset.

Preferred qualifications include an Associate Degree or equivalent experience, alongside strong teamwork and communication skills.