24x7 Network Support Technician – Remote & Onsite

Inserso Corporation; Tallahassee (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Inserso Corporation is seeking a Network Support Technician to provide both onsite and remote Tier 2 support for our DHS customers. The position involves troubleshooting various IT issues, including hardware and software, to minimize user downtime.

The ideal candidate should have an Associate degree or equivalent experience and at least 1 year of IT support experience. Responsibilities will include providing LAN administrator support, maintaining system health, and assisting users with network attached devices.

Qualifications

• Must be a U.S. Citizen and pass DHS Employment Eligibility Verification.
• 1+ years of IT-related support experience.
• Demonstrated ability to troubleshoot and resolve IT issues.

Responsibilities

• Provide LAN administrator support with network communication devices.
• Assist in maintaining and checking system health and backups.
• Provide support of network attached devices.

Skills

Troubleshooting

Collaboration

Attention to detail

Customer support

Network knowledge

Education

Associate Degree or equivalent experience

Tools

Helpdesk software

Job description

Inserso Corporation is seeking a Network Support Technician to provide both onsite and remote Tier 2 support for our DHS customers. The position involves troubleshooting various IT issues, including hardware and software, to minimize user downtime.

The ideal candidate should have an Associate degree or equivalent experience and at least 1 year of IT support experience. Responsibilities will include providing LAN administrator support, maintaining system health, and assisting users with network attached devices.