Tier 2 Network Support Technician (Onsite/Remote)

Inserso Corporation; Fort Myers (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Reasonable accommodations for disabilities

Supportive environment for veterans

Job summary

Inserso Corporation in Fort Myers, Florida is seeking a Network Support Technician to provide Tier 2 support for IT issues to its DHS customers. This role includes installation, configuration, and maintenance of network devices, and supports both onsite and remote operations.

Candidates must have at least 1 year of IT support experience, a relevant Associate Degree, and be a U.S. Citizen. The job offers an engaging work environment with responsibilities across various IT systems and user support.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• 1+ years of IT-related support experience, preferably in a helpdesk or customer support role.
• Must pass Motor Vehicle Records check as this position is classified as a ‘Regular Driver’.

Responsibilities

• Provide LAN administrator support for network communication devices.
• Monitor ITSM and resolve tickets as needed.
• Conduct new equipment deployments and provide requested deployment support.

Skills

Troubleshooting and resolving IT issues

General knowledge of network products and systems

Collaboration skills

Attention to detail

Ability to work with minimal supervision

Education

Associate Degree or equivalent experience

Tools

ITIL v4

MCSE

A+

Security+

Network+

Job description

Inserso Corporation in Fort Myers, Florida is seeking a Network Support Technician to provide Tier 2 support for IT issues to its DHS customers. This role includes installation, configuration, and maintenance of network devices, and supports both onsite and remote operations.

Candidates must have at least 1 year of IT support experience, a relevant Associate Degree, and be a U.S. Citizen. The job offers an engaging work environment with responsibilities across various IT systems and user support.