Tier 2 Network Support Technician (Onsite/Remote)

Inserso Corporation; Hartford (CT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Inserso Corporation in Hartford is seeking Network Support Technicians to provide onsite and remote Tier 2 support for DHS customers. The role requires troubleshooting IT issues, supporting hardware and cloud services, and ensuring quick resolution to minimize downtime.

The ideal candidate will have 1+ years of IT-related support experience, strong teamwork skills, and the ability to work independently. Travel may be required, and the position demands comfort in law enforcement environments.

Qualifications

• 1+ years IT-related support experience, preferably in helpdesk roles.
• Ability to work with minimal supervision.
• Experience in a rapid-paced, high-quality environment.

Responsibilities

• Provide LAN administrator support for network devices and servers.
• Monitor ITSM assignment groups for troubleshooting tickets.
• Install and maintain video teleconferencing infrastructure.

Skills

IT-related support experience

Troubleshoot and resolve IT issues

Attention to detail

Team collaboration skills

Education

Associate Degree or equivalent experience

Tools

ServiceNow

Network communication devices

Job description

Inserso Corporation in Hartford is seeking Network Support Technicians to provide onsite and remote Tier 2 support for DHS customers. The role requires troubleshooting IT issues, supporting hardware and cloud services, and ensuring quick resolution to minimize downtime.

The ideal candidate will have 1+ years of IT-related support experience, strong teamwork skills, and the ability to work independently. Travel may be required, and the position demands comfort in law enforcement environments.