Temporary Home Insurance Support Specialist, Boston

Beacon Hill; Boston (MA); Vor Ort; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Leave programs

Zusammenfassung

Beacon Hill is seeking a Customer Service Representative in Boston, MA for an insurance company. The role runs 9:00 AM to 5:00 PM, pays $21/hour, and is expected to last 5+ months. Training will be provided and interviews are virtual followed by onsite.

Responsibilities include handling home insurance inquiries via multiple channels, updating policy information, and building relationships with customers, agents, and teammates. Strong communication and problem-solving skills are essential.

Qualifikationen

• Excellent verbal and written communication skills.
• Strong multitasking abilities and adaptability in a fast-paced environment.
• Customer-focused mindset with the ability to identify and address customer needs.
• Self-motivated with a desire to meet and exceed goals.
• Proficiency with Microsoft Office applications.
• Minimum of 1 year of work experience preferred.
• College degree completed or in progress preferred.
• Strong computer navigation and problem-solving skills.
• No prior insurance experience required; training provided.

Aufgaben

• Provide exceptional customer service for home insurance inquiries via phone, email, text, and chat.
• Deliver a positive customer experience with every interaction.
• Learn and maintain knowledge of home insurance products and services.
• Accurately enter and update policy information in company systems.
• Build strong relationships with customers, agents, and internal team members.
• Apply problem-solving and critical-thinking skills to resolve customer issues.
• Adapt to new information and continuously improve customer interactions.

Kenntnisse

Verbal communication

Written communication

Multitasking

Customer focus

Self-motivation

Microsoft Office

1 year experience

Ausbildung

College degree in progress or completed

Tools

Microsoft Office

Jobbeschreibung

Beacon Hill is seeking a Customer Service Representative in Boston, MA for an insurance company. The role runs 9:00 AM to 5:00 PM, pays $21/hour, and is expected to last 5+ months. Training will be provided and interviews are virtual followed by onsite.

Responsibilities include handling home insurance inquiries via multiple channels, updating policy information, and building relationships with customers, agents, and teammates. Strong communication and problem-solving skills are essential.