Senior Contact Center Representative

Beacon Hill Staffing Group, LLC; Saint Paul (MN); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking reliable and customer-focused Senior Contact Center Representatives to join their client's team. This role delivers excellent customer service via phone, email and chat, acting as a frontline problem solver for customers, financial professionals and business partners. Hybrid schedule with on-site in St.

Paul once per week. Long-term contract with potential for hire.

Qualifications

• 3–5 years of call center experience required.
• Strong active listening skills, empathy, and professionalism in customer interactions.
• Excellent verbal and written communication skills.
• Ability to multi-task, navigate multiple systems, and problem-solve efficiently.
• Self-motivated, reliable, and punctual with strong time management skills.
• Tech-savvy with proficiency in computers and strong typing skills.
• Must maintain confidentiality and trustworthiness in handling customer information.

Responsibilities

• Provide empathetic and professional customer support through phone, email, and chat.
• Assist customers with insurance claims, policy information, and account inquiries.
• Explain and resolve complex issues while maintaining quality service standards.
• Manage 35-50 calls per day in a fast-paced, inbound service environment.
• Meet or exceed call center metrics while delivering an exceptional customer experience.
• Cross-train in additional product lines after completing primary training.

Skills

Call center experience

Active listening

Verbal & written communication

Time management

Self-motivated

Typing skills

Problem-solving

Job description

Job Title

Senior Contact Center Representative

Location

Hybrid (On-site in St.Paul 1 time per week)

Employment Type

Long Term Contract with potential for hire (Regular Business hours, Monday-Friday)

Job Overview

Beacon Hill's client is seeking reliable and customer-focused professionals to join their client's team as Contact Center Representatives. This role provides an opportunity to deliver excellent customer service while growing within the company. You will act as a frontline problem solver, assisting customers, financial professionals, and business partners via phone, email, and chat.

Key Responsibilities

• Provide empathetic and professional customer support through phone, email, and chat.
• Assist customers with insurance claims, policy information, and account inquiries.
• Explain and resolve complex issues while maintaining quality service standards.
• Manage 35-50 calls per day in a fast-paced, inbound service environment.
• Meet or exceed call center metrics while delivering an exceptional customer experience.
• Cross-train in additional product lines after completing primary training.

Qualifications

• 3-5 years of call center experience required.
• Strong active listening skills, empathy, and professionalism in customer interactions.
• Excellent verbal and written communication skills.
• Ability to multi-task, navigate multiple systems, and problem-solve efficiently.
• Self-motivated, reliable, and punctual with strong time management skills.
• Tech-savvy with proficiency in computers and strong typing skills.
• Must maintain confidentiality and trustworthiness in handling customer information.

Technical Requirements

Wired internet connection (WiFi not permitted). Must meet minimum bandwidth requirements for remote access.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Equal Opportunity Statement

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.