Insurance Customer Care Specialist (Remote)

Amica Mutual Insurance Company; Massachusetts; Hybrid; USD 48,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Holidays

Sick time

401k with match

Tuition reimbursement

Wellness reimbursement

Job summary

Amica Mutual Insurance Company is seeking an Associate Customer Care Representative for our Westborough, MA office. This full-time role supports policyholders by phone, handling service and sales inquiries with professionalism and teamwork.

A 37.5-hour week; starting salary of $47,543 with potential to up to $68,946 and the possibility of two remote days after training. Responsibilities include handling billing and policy changes, building trust with customers, and collaborating with the team to

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required — licensing after hire will be provided

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

Skills

Customer service

Sales experience

Telephone etiquette

Teamwork

Communication skills

Education

High school diploma or equivalent

Job description

Amica Mutual Insurance Company is seeking an Associate Customer Care Representative for our Westborough, MA office. This full-time role supports policyholders by phone, handling service and sales inquiries with professionalism and teamwork.

A 37.5-hour week; starting salary of $47,543 with potential to up to $68,946 and the possibility of two remote days after training. Responsibilities include handling billing and policy changes, building trust with customers, and collaborating with the team to