Insurance Claims Support Specialist (Inbound)

Beacon Hill Staffing Group, LLC; Richmond (VA); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Leave programs

Descripción de la vacante

Beacon Hill Staffing Group, LLC is recruiting a Call Center Representative in Richmond, Virginia for a temporary-to-permanent role. The position handles 35-50 inbound insurance-related calls daily, with training and potential for permanent conversion.

The start date is November 16, 2026, with an initial 1-year contract through November 19, 2027, and a pay rate of $20/hr. Availability from 8:00 AM to 7:00 PM ET is required during training and after.

Formación

• 1+ year of call center or customer service experience preferred.
• Previous financial services or insurance experience is a plus.
• Excellent verbal and written communication with professional phone etiquette.
• Strong customer service mindset with active listening and problem-solving skills.
• Reliable, punctual, dependable, and able to maintain confidentiality.
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Must be available for the entire first 6 weeks of training with no time off.
• Must have reliable wired internet that meets the required technical specifications.

Responsabilidades

• Provide customer service support in an inbound contact center with a focus on insurance claims.
• Assist customers with initiating claims and answering questions regarding claims, policies, and accounts.
• Provide timely and accurate assistance to customers and business partners by phone, email, and/or chat.
• Explain and help resolve complex customer inquiries while delivering a positive service experience.
• Navigate multiple systems while handling approximately 35-50 inbound calls per day.
• Meet established contact center service and quality standards.
• Complete required training and cross-training to support additional product areas.

Conocimientos

Call Center

Customer Service

Communication

Problem Solving

Time Management

CRM Software

Herramientas

CRM Software

Descripción del empleo

Beacon Hill Staffing Group, LLC is recruiting a Call Center Representative in Richmond, Virginia for a temporary-to-permanent role. The position handles 35-50 inbound insurance-related calls daily, with training and potential for permanent conversion.

The start date is November 16, 2026, with an initial 1-year contract through November 19, 2027, and a pay rate of $20/hr. Availability from 8:00 AM to 7:00 PM ET is required during training and after.