Customer Service Representative

Plymouth Rock Assurance

Boston (MA)

On-site

USD 40,500 - 49,500

Full time

14 days+

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Benefits offered by this job

4 weeks accrued paid time off

Free onsite gym

Tuition Reimbursement

Low cost and excellent coverage health insurance

Annual 401(k) Employer Contribution

Job summary

A leading insurance provider in Boston is seeking a Customer Service Representative to deliver exceptional experiences to customers through various communication channels. This entry-level position offers extensive training, full benefits, and a salary of $45,000 per year. Ideal candidates will possess strong communication skills and a customer-focused attitude, with opportunities for professional development and a dynamic work environment.

Qualifications

Minimum of 1 year overall work experience preferred.
Capacity to work in a fast pace supporting the rapid growth of our customer base.

Responsibilities

Provide extraordinary service on all inquiries regarding home insurance.
Ensure every customer interaction results in a great customer experience.
Enter and update policy information accurately.

Skills

Excellent oral and written communications skills

Ability to multitask and adapt to changes quickly

Capability to identify and address customer’s needs

Self-motivated individual to meet & exceed goals

Proficient in the use of Microsoft Office

Education

Working towards or obtained a college degree

Job description

Overview

As a Customer Service Representative on our Customer Service team, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Home Insurance product. This is a dynamic, fast-paced environment in which you’ll use critical thinking skills and computer navigational abilities to solve customer problems. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem-solving skills.

What is exciting about this role

This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas.

Responsibilities

Primary responsibility is to provide extraordinary service on all inquiries regarding our home insurance product. These inquiries can come via phone, email, text and chat.
Making sure every customer interaction results in a great customer experience.
Develop and maintain strong knowledge of our revolutionary insurance product.
Accurately enter and update policy information into the various processing systems.
Build enduring relationships with agents, customers and team members.
Be willing to learn something new every day and apply it to future customer interactions.

Qualifications and Education

Excellent oral and written communications skills
Ability to multitask and adapt to changes quickly
Capability to identify and address customer’s needs to ensure an outstanding experience on every interaction
Capacity to work in a fast pace supporting the rapid growth of our customer base
Be a self-motivated individual to meet & exceed goals
Proficient in the use of Microsoft Office
Minimum of 1 year overall work experience preferred
Have obtained or are working towards a college degree

Benefits

4 weeks accrued paid time off + 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Salary: $45,000 per year.

About The Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Seniority level