Customer Service Representative

Beacon Hill; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Leave programs

Job summary

Beacon Hill is seeking a Customer Service Representative in Boston, MA for an insurance company. The role runs 9:00 AM to 5:00 PM, pays $21/hour, and is expected to last 5+ months. Training will be provided and interviews are virtual followed by onsite.

Responsibilities include handling home insurance inquiries via multiple channels, updating policy information, and building relationships with customers, agents, and teammates. Strong communication and problem-solving skills are essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong multitasking abilities and adaptability in a fast-paced environment.
• Customer-focused mindset with the ability to identify and address customer needs.
• Self-motivated with a desire to meet and exceed goals.
• Proficiency with Microsoft Office applications.
• Minimum of 1 year of work experience preferred.
• College degree completed or in progress preferred.
• Strong computer navigation and problem-solving skills.
• No prior insurance experience required; training provided.

Responsibilities

• Provide exceptional customer service for home insurance inquiries via phone, email, text, and chat.
• Deliver a positive customer experience with every interaction.
• Learn and maintain knowledge of home insurance products and services.
• Accurately enter and update policy information in company systems.
• Build strong relationships with customers, agents, and internal team members.
• Apply problem-solving and critical-thinking skills to resolve customer issues.
• Adapt to new information and continuously improve customer interactions.

Skills

Verbal communication

Written communication

Multitasking

Customer focus

Self-motivation

Microsoft Office

1 year experience

Education

College degree in progress or completed

Tools

Microsoft Office

Job description

This Customer Service Representative opportunity is with an insurance company in Boston, MA. The position pays $21/hour, runs 9:00 AM to 5:00 PM, and is expected to last 5+ months. The hiring process consists of a virtual interview followed by an onsite interview.

Responsibilities:

• Provide exceptional customer service for home insurance inquiries via phone, email, text, and chat
• Deliver a positive customer experience with every interaction
• Learn and maintain knowledge of home insurance products and services
• Accurately enter and update policy information in company systems
• Build strong relationships with customers, agents, and internal team members
• Apply problem-solving and critical-thinking skills to resolve customer issues
• Adapt to new information and continuously improve customer interactions

Qualifications:

• Excellent verbal and written communication skills
• Strong multitasking abilities and adaptability in a fast-paced environment
• Customer-focused mindset with the ability to identify and address customer needs
• Self-motivated with a desire to meet and exceed goals
• Proficiency with Microsoft Office applications
• Minimum of 1 year of work experience preferred
• College degree completed or in progress preferred
• Strong computer navigation and problem-solving skills
• No prior insurance experience required; training provided

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.