Telecom Field Technician: Network & Hardware Repair

ViaPath Technologies; Ventura (CA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Saving Accounts (HSA) and FSA

Flexible Time Off (FTO)

401(k)

Life & Disability Insurance

Employee Assistance Program (EAP)

Well-Being Resources

Job summary

ViaPath Technologies in Ventura County, CA, is seeking a Telecommunications Site Technician to perform remedial repairs, preventive maintenance, and reliability services at customer facilities. The role requires working largely independently on-site with travel to various client sites daily.

You will replace telephony hardware, pull cables, install devices, and support kiosk service and collections. A valid driver's license and ability to lift up to 100 pounds with assistance are required, along

Qualifications

• High school diploma or GED is required.
• Minimum of 2-4 years of related experience.
• Experience troubleshooting and data collection.
• Proficient with Windows OS, MS Office, and related software.
• Proficient with telephony and networking, copper, CAT5/6, and fiber.

Responsibilities

• Represent ViaPath with customers to demonstrate service excellence.
• Provide overall service at customer sites and assist customers.
• Prioritize and plan service calls.
• Communicate updates on service calls.
• Escalate problems when appropriate.
• Interact professionally with customers.
• Serve as point of contact for facility staff.
• Replace telephony hardware and network components.
• Pull cables and install devices.
• Administer kiosk service and collections.
• Troubleshoot to define problems and gather data.
• Troubleshoot wiring and repairs on 66-Blocks or Cutoff Switches.
• Handle special projects.
• Overtime work and travel required.
• Foster effective team environment.
• Troubleshoot video visitation issues with support.
• Troubleshoot tablet and wifi issues.
• Return damaged equipment per RMAs.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Willingness to travel

Education

High school diploma or GED

Tools

Windows OS

MS Office

Job description

ViaPath Technologies in Ventura County, CA, is seeking a Telecommunications Site Technician to perform remedial repairs, preventive maintenance, and reliability services at customer facilities. The role requires working largely independently on-site with travel to various client sites daily.

You will replace telephony hardware, pull cables, install devices, and support kiosk service and collections. A valid driver's license and ability to lift up to 100 pounds with assistance are required, along