On-Site Telecom Field Technician: Networking & Repairs

ViaPath; Harrisburg (Dauphin County); Presencial; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

ViaPath in Carlisle, PA is seeking a Telecommunications Site Technician 4 to join our Field Services team. Working largely independently, you will provide remedial repair, preventive maintenance, and system reliability services for customer sites within an assigned territory.

Responsibilities include replacing telephony hardware and network components, pulling cable, installing devices, administering kiosk service and collections, and coordinating with facility staff.

Formación

• High school diploma or GED required.
• ≥4 years of technology troubleshooting or related experience.
• Ability to diagnose and define problems using data and facts.
• Experience using wiring diagnostic tools like LinkRunner, Fluke, and Wi‑Fi Hounds.
• Proficient in Windows OS, MS Office, and common software.
• Proficient with telephony and networking, copper, CAT5/6, and fiber.
• Wiring color codes and data cabling fabrication experience.
• Physical ability to lift up to 100 pounds with assistance.
• Valid driver's license and willingness to travel to customer sites.
• Work environment includes access to government/jail environments with security guidelines.
• Willingness for overtime and after-hours callouts.

Responsabilidades

• Serve as ambassador for ViaPath and demonstrate service excellence.
• Ensure overall service of ViaPath products at assigned sites and assist customers.
• Prioritize and plan service calls.
• Communicate updates on service calls.
• Escalate problems when appropriate.
• Maintain professional relationships with customers.
• Be point of contact for facility staff on customer accounts.
• Replace telephony hardware and network components.
• Pull cable, mount devices, install telephony hardware.
• Administer kiosk service, deposits at financial institutions.
• Basic troubleshooting, data collection, and fact-based conclusions.
• Troubleshoot wiring; repair or replace damaged cabling.
• Handle special projects; overtime may be required.
• Support team environment and assist with issues.
• Troubleshoot video visitation issues with guidance.
• Troubleshoot tablet functionality and Wi-Fi.
• Return damaged equipment per RMAs.

Conocimientos

Tech troubleshooting

Analytical thinking

Diagnostics tools

Windows & Office

Telephony networking

Data cabling

Physical ability

Driver's license & travel

Security environments

Overtime willingness

Educación

High school diploma/GED

Herramientas

LinkRunner

Fluke tools

Wi‑Fi Hounds

Descripción del empleo

ViaPath in Carlisle, PA is seeking a Telecommunications Site Technician 4 to join our Field Services team. Working largely independently, you will provide remedial repair, preventive maintenance, and system reliability services for customer sites within an assigned territory.

Responsibilities include replacing telephony hardware and network components, pulling cable, installing devices, administering kiosk service and collections, and coordinating with facility staff.