Telecom Field Technician: Site & Network Installations

ViaPath; Stafford Township (NJ); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Accounts (HSA) & FSA

Flexible Time Off

Company Holidays

401(k) with employer match

Life & Disability Insurance

Employee Assistance Program (EAP)

Job summary

ViaPath is seeking a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. The position is based at the client site in Stafford, VA with travel to other client sites as needed.

The technician provides remedial repair, preventive maintenance, and system reliability services, operating largely independently under the Field Service Manager. Responsibilities include installing telephony hardware, wiring, kiosk service, and basic troubleshooting.

Qualifications

• High school diploma or GED is required.
• Minimum of 2-4 years of related experience.
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Windows OS, MS Office, and other software programs that may be required.
• Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring.
• Knowledge of wiring color code and fabrication of data cabling.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally up to 100 pounds with assistance.
• Must possess a valid driver’s license and willingness to travel to various customer sites daily with potential overnight trips.

Responsibilities

• Serve as a positive Ambassador for ViaPath while meeting customers.
• Responsible for overall service of ViaPath products at assigned sites.
• Prioritizing and planning of assigned service calls.
• Escalating problems when appropriate.
• Replacing telephony hardware and network components, basic maintenance.
• Pulling cable, mounting network devices, installing telephony hardware.
• Administer kiosk service and collections, clearing jams, deposits.
• Troubleshoot to define problems, collect data, and assist Technical Support.

Skills

Troubleshooting

Windows OS

MS Office

Telephony

Networking

Wiring/fabrication

Driver's license

Travel readiness

Education

High School Diploma or GED

Tools

Telephony hardware

Network devices

Basic maintenance tools

Job description

ViaPath is seeking a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. The position is based at the client site in Stafford, VA with travel to other client sites as needed.

The technician provides remedial repair, preventive maintenance, and system reliability services, operating largely independently under the Field Service Manager. Responsibilities include installing telephony hardware, wiring, kiosk service, and basic troubleshooting.