Technology Support Analyst — Law Firm Tech

Skadden; New York, Northern (NY, KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP in New York, NY seeks a Technology Support Analyst to join the onsite team. The role covers software/hardware support, Citrix-based apps, network and AV support, and client-facing service delivery.

The position requires strong technical and customer service skills, with the ability to work with local and central teams and adapt to a fast-paced legal environment.

Qualifications

• Proficient in Microsoft Office Suite and service desk tools.
• Experience with Citrix-based applications and desktop support.
• Strong knowledge of Windows and Mac OS environments.
• Excellent customer service and communication skills.

Responsibilities

• Respond to local and central helpline tickets and emails; log calls and resolve or escalate.
• Provide application support for local installations and Citrix-based apps.
• Install, test, and repair hardware and peripherals; assist with remote site access.
• Support audio-visual setup and data room components; maintain inventory and documentation.

Skills

Microsoft Office

Citrix

Windows

Mac OS

Customer Service

Job description

Skadden, Arps, Slate, Meagher & Flom LLP in New York, NY seeks a Technology Support Analyst to join the onsite team. The role covers software/hardware support, Citrix-based apps, network and AV support, and client-facing service delivery.

The position requires strong technical and customer service skills, with the ability to work with local and central teams and adapt to a fast-paced legal environment.