Onsite Technology Support Analyst

Skadden, Arps, Slate, Meagher & Flom LLP; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

Year-end discretionary bonuses

Comprehensive health care plan

Paid time off

Parental leave

Learning and development programs

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP in New York seeks a Technology Support Analyst to provide onsite technology support for software, hardware, infrastructure, network services, mobile and AV systems. The role reports to Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager.

Responsibilities include incident response, Citrix and application support, hardware installation, asset management, and user training.

Qualifications

• High School diploma or equivalent.
• Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience.

Responsibilities

• Responds to local and central telephone helpline and supports tickets and emails, logs calls, and escalates as needed.
• Provides application support for local installations and Citrix-based applications.
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals.
• Offers guidance on technology allowances for attorneys.
• Maintains inventory records and supports on-site equipment and security practices.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Attention to detail

Team work

Education

High School diploma

Three years related experience

Tools

Microsoft Office Suite

Citrix

Windows

Mac

NetDocuments

Litera ChangePro

iPhone & mobile devices

DTE

Job description

Skadden, Arps, Slate, Meagher & Flom LLP in New York seeks a Technology Support Analyst to provide onsite technology support for software, hardware, infrastructure, network services, mobile and AV systems. The role reports to Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager.

Responsibilities include incident response, Citrix and application support, hardware installation, asset management, and user training.