Onsite Technology Support Analyst – New York

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

401(k) plan and retirement benefits

Paid time off

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates seeks a Technology Support Analyst for its New York office. The role focuses on delivering high-level technology support for software, hardware, network, mobile devices, and audiovisual systems, with strong emphasis on customer service and collaboration with central resources in White Plains.

The candidate will work under supervision, handle local and Citrix-based app support, manage hardware installations, and participate in remote site

Qualifications

• Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac
• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
• Strong customer service skills
• Flexibility to travel
• Ability to handle multiple projects and shifting priorities
• Ability to work well in a demanding and fast-paced environment

Responsibilities

• Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate
• Provides application support for both local installations and Citrix-based applications
• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including computers, printers, scanners, mobile phones and Wi-Fi devices, audio visual equipment
• Provides assistance and advice on technology allowance purchases for attorneys
• Provides support, troubleshooting and repairs for laptops and desktops
• Assists with remote site access
• Assists with Firm's audio visual setup requirements
• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor
• Supports all personnel adds, moves and changes
• Services, documents and provides loaner equipment in accordance with Firm policies
• Maintains accurate inventory records
• Establishes and maintains effective working relationships with clients, attorneys and business services professionals
• Ensures the security of the Firm’s systems by understanding the risks and ensuring best practices are followed
• Helps to maintain Firm policies and procedures in relation to computer technology
• Provides basic induction training on technology systems, mobile device usage and basic software usage
• Provides software training based upon modules created by the global training department
• Regular and reliable physical presence to manage others, meet with clients, use on-site equipment, troubleshoot hardware and software
• Provides a consistent and high level of customer service
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others
• Performs frequent physical exertion including walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis
• Manages Firm resources responsibly.Complies with and understands Firm operation, policies and procedures
• Performs other related duties as assigned

Skills

Problem solving

Customer service

Communication

Multitasking

Teamwork

Education

High School diploma or equivalent

Three years of related work experience

Tools

Citrix

Windows

Mac OS

NetDocuments

Litera ChangePro

Outlook

Excel

PowerPoint

Job description

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates seeks a Technology Support Analyst for its New York office. The role focuses on delivering high-level technology support for software, hardware, network, mobile devices, and audiovisual systems, with strong emphasis on customer service and collaboration with central resources in White Plains.

The candidate will work under supervision, handle local and Citrix-based app support, manage hardware installations, and participate in remote site