Technical Trainer: Cybersecurity & Cloud Training Expert

Qualys; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Qualys is seeking an experienced Technical Trainer to join our Training Team in Raleigh, NC. You will design, develop, and deliver technical training for Qualys IT security risk and compliance solutions across customers, partners, and internal staff.

Responsibilities include building courseware, managing onsite and virtual events, and creating versatile labs and eLearning materials while collaborating with Engineering, Product Management, and Support to ensure content aligns with business goals.

Qualifications

• BSc/MSc degree or equivalent experience in Computer Science or related engineering field.
• Excellent written and oral communication skills in English.
• Multilingual a strong plus.
• Experience in designing and developing materials and writing assessments for technical training.
• Must have previous experience as a Technical Trainer.
• Must have experience with Cybersecurity.
• 5+ years of delivering training, both in-person and remotely.
• Experienced in building complex virtual environments.
• Knowledge of Containers/Docker.
• Based in Raleigh.

Responsibilities

• Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole
• Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review, validate, and ensure training content aligns with business requirements
• Deliver technical training to our customers, prospects, partners, and internal Qualys employees
• Produce high-quality technical courseware - presentations, videos, labs
• Contribute to the success of our online and self-paced training
• Manage training events - onsite and virtual classroom via WebEx/Zoom
• Provide product support and assist students with technical and business-related issues
• Work with the course development team to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training
• Develop your skills to become a subject matter expert on flagship products you create and deliver training for, address various knowledge needs for the support organization with the prime responsibility of training customers and employees.
• Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses
• Manage functions in the Learning Management System relevant to your job duties.

Skills

Technical trainer

Cybersecurity

IT security products

Virtual labs

Scripting

English communication

Multilingual

Presentation skills

Remote training

Cross-region collaboration

Education

BSc/MSc in Computer Science or related engineering

Tools

Docker

AWS EC2

Microsoft Azure

Google Compute Platform

Job description

Qualys is seeking an experienced Technical Trainer to join our Training Team in Raleigh, NC. You will design, develop, and deliver technical training for Qualys IT security risk and compliance solutions across customers, partners, and internal staff.

Responsibilities include building courseware, managing onsite and virtual events, and creating versatile labs and eLearning materials while collaborating with Engineering, Product Management, and Support to ensure content aligns with business goals.