Bilingual Technical Support Engineer (English/Spanish)

Qualys; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Qualys in Raleigh, North Carolina, is seeking a Technical Support Engineer who is bilingual in English and Spanish. You will manage customer and partner service requests and ensure high customer satisfaction. The role requires strong troubleshooting skills and a solid technical foundation in networking, operating systems, and security.

The ideal candidate possesses 1-2 years of experience in technical support and is eager to work in a collaborative environment. Preference will be given to those with knowledge of cloud platforms and security certifications.

Qualifications

• 1-2 years of experience in a technical support role.
• Unix/Linux experience in an enterprise environment.
• In-depth TCP/IP understanding.
• Outstanding troubleshooting and analytical skills.
• Fluency in both English and Spanish.

Responsibilities

• Manage prompt resolution of customer and partner service requests.
• Ensure high levels of customer satisfaction during interactions.
• Act as main point of contact for technical issues.

Skills

Strong hands-on networking knowledge

Troubleshooting and analytical skills

Fluent in English and Spanish

Strong knowledge of TCP/IP

Experience in technical support role

Education

Bachelor of Science in Computer Science or equivalent

Tools

Splunk

Salesforce

Jira

Job description

Qualys in Raleigh, North Carolina, is seeking a Technical Support Engineer who is bilingual in English and Spanish. You will manage customer and partner service requests and ensure high customer satisfaction. The role requires strong troubleshooting skills and a solid technical foundation in networking, operating systems, and security.

The ideal candidate possesses 1-2 years of experience in technical support and is eager to work in a collaborative environment. Preference will be given to those with knowledge of cloud platforms and security certifications.