Global Cybersecurity Support Engineer

Qualys

Raleigh (NC)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Qualys is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests in a highly secure FedRAMP environment. You will collaborate with cross-functional teams and support Product modules over the SaaS platform, ensuring professional customer interactions throughout the service life cycle.

Ideal candidates have 2+ years in technical support, strong networking, Windows/Linux, and security knowledge, with experience in vulnerability

Qualifications

2+ years of technical support experience.
Experience in Vulnerability Management and Web Application Security/Firewall application support.
In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge.
Strong foundation in Windows and/or solid Linux/Unix experience in an enterprise environment.
Familiarity with OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
Knowledge of firewalls, IDS technologies, and Network Vulnerability Scanners.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.

Responsibilities

Promptly resolve global customer and partner service requests in a highly secured environment.
Collaborate with cross-functional teams for high customer satisfaction.
Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.
Ensure friendly and professional customer interactions throughout the service life cycle.
Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.
Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.