Technical Trainer

Qualys; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Qualys is seeking an experienced Technical Trainer to join our Training Team in Raleigh, NC. You will design, develop, and deliver technical training for Qualys IT security risk and compliance solutions across customers, partners, and internal staff.

Responsibilities include building courseware, managing onsite and virtual events, and creating versatile labs and eLearning materials while collaborating with Engineering, Product Management, and Support to ensure content aligns with business goals.

Qualifications

• BSc/MSc degree or equivalent experience in Computer Science or related engineering field.
• Excellent written and oral communication skills in English.
• Multilingual a strong plus.
• Experience in designing and developing materials and writing assessments for technical training.
• Must have previous experience as a Technical Trainer.
• Must have experience with Cybersecurity.
• 5+ years of delivering training, both in-person and remotely.
• Experienced in building complex virtual environments.
• Knowledge of Containers/Docker.
• Based in Raleigh.

Responsibilities

• Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole
• Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review, validate, and ensure training content aligns with business requirements
• Deliver technical training to our customers, prospects, partners, and internal Qualys employees
• Produce high-quality technical courseware - presentations, videos, labs
• Contribute to the success of our online and self-paced training
• Manage training events - onsite and virtual classroom via WebEx/Zoom
• Provide product support and assist students with technical and business-related issues
• Work with the course development team to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training
• Develop your skills to become a subject matter expert on flagship products you create and deliver training for, address various knowledge needs for the support organization with the prime responsibility of training customers and employees.
• Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses
• Manage functions in the Learning Management System relevant to your job duties.

Skills

Technical trainer

Cybersecurity

IT security products

Virtual labs

Scripting

English communication

Multilingual

Presentation skills

Remote training

Cross-region collaboration

Education

BSc/MSc in Computer Science or related engineering

Tools

Docker

AWS EC2

Microsoft Azure

Google Compute Platform

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Our Training Team delivers world-class technical training, in the classroom and online, for Qualys IT security risk and compliance solutions. We are a global team of training professionals who are passionate about helping customers learn and be successful with our products. We're looking for an experienced Technical Trainer to join us!

Responsibilities

• Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole
• Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review, validate, and ensure training content aligns with business requirements
• Deliver technical training to our customers, prospects, partners, and internal Qualys employees
• Produce high-quality technical courseware - presentations, videos, labs
• Contribute to the success of our online and self-paced training
• Manage training events - onsite and virtual classroom via WebEx/Zoom
• Provide product support and assist students with technical and business-related issues
• Work with the course development team to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training
• Develop your skills to become a subject matter expert on flagship products you create and deliver training for, address various knowledge needs for the support organization with the prime responsibility of training customers and employees.
• Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses
• Manage functions in the Learning Management System relevant to your job duties.

Skills and Experience Essential

• BSc/MSc degree or equivalent experience in Computer Science or related engineering field
• Excellent written and oral communication skills in English
• Multilingual a strong plus
• Must have previous experience in designing and developing materials and writing assessments for technical training
• Must have previous experience as a Technical Trainer
• Must have experience with Cybersecurity
• Five years of working in an IT security product such as Endpoint Protection, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, Networking, etc.

• Experienced in building complex virtual environments
• Experience in creating/modifying custom scripts
• Experienced in working across multiple geographic regions
• Excellent oral presentation, written communication skills
• Ability to execute several parallel tasks and prioritize appropriately
• Ability to adapt to recent technologies and learn quickly.
• 5+ years of experience in delivering training, both in-person and remotely
• Received training certifications as Qualys Certified Specialist within the past year preferred.
• Comprehension of Cloud platforms such as AWS EC2, Microsoft Azure, and Google Compute Platform
• Understanding of Containers/Docker
• Ability to adapt to recent technologies and learn quickly.
• Must be based in Raleigh

Desirable

• Knowledge and/or experience using Qualys products
• Experience in certification delivery, as part of an education program
• Ability to understand the impact of decisions on other areas of the business
• Familiarity with external PCI scanning requirements
• Understanding of compliance standards such as CIS, NIST, etc
• Experienced in creating/modifying custom scripts

• Experience with Adult learning theory
• Experience with instructional design models

A technical presentation will be required during the interview process. Sample videos and training materials the candidate has previously created will be a plus. Qualys is an Equal Opportunity Employer, please see our EEO policy .