Technical Support Specialist - SQL & Systems Expert

LE0001 Relativity ODA LLC; Illinois; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentives

Job summary

Relativity ODA LLC is seeking a Technical Support Specialist to diagnose and resolve software and network issues for a mix of technical and non-technical customers. You will handle tickets in Salesforce, communicate via phone and email, and work within a product vertical to escalate as needed.

This role reports to the Manager of Customer Support. The working hours are Monday-Friday with a 9-hour shift ranging from 7am-7pm Central US Time.

Qualifications

• Customer support experience required.
• Ability to understand customer expectations and manage relationships.
• Experience handling phone and email interactions as primary contact.
• Ability to troubleshoot complex issues across software and networks.

Responsibilities

• Respond to client questions and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Escalate incidents with senior team members when needed.
• Maintain accurate ticket records in Salesforce.
• Complete daily tasks and track time as scheduled.

Skills

Customer support

Client-focused

Phone support

Email support

Troubleshooting

SQL knowledge

Windows

Travel

Application Mgmt

Database Mgmt

Project Mgmt

Requirements gathering

SDLC

System implementations

Systems analysis

Technical support

Job description

Relativity ODA LLC is seeking a Technical Support Specialist to diagnose and resolve software and network issues for a mix of technical and non-technical customers. You will handle tickets in Salesforce, communicate via phone and email, and work within a product vertical to escalate as needed.

This role reports to the Manager of Customer Support. The working hours are Monday-Friday with a 9-hour shift ranging from 7am-7pm Central US Time.