Technical Support Engineer — SQL & Remote

Relativity; New York (NY); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity seeks a Technical Support Specialist in the United States to provide technical support across product verticals, diagnosing and repairing complex software and networked systems. You will engage with customers by phone and email while maintaining high service levels.

The role requires SQL and Windows experience, strong customer service skills, and Salesforce ticketing proficiency. Working hours are Monday–Friday, 7am–7pm Central Time, with potential on-call shifts; U.S.

Qualifications

• Customer support experience
• Strong client-focused approach
• Direct experience serving clients via phone and email
• Experience troubleshooting complex issues
• SQL and Windows platform experience
• Willingness to travel up to 10%

Responsibilities

• Respond to client questions, problems, and work requests on a daily basis
• Use SQL applications and tools to run basic SQL queries
• Develop an expertise in Relativity products and services and share knowledge with customers
• Partner with senior team members to troubleshoot and resolve customer incidents
• Maintain accurate records of activities in Salesforce and manage tickets
• Follow procedures for creating, updating, escalating, and resolving tickets; track time daily
• Provide responsive support during assigned shifts and on-call as required

Skills

Customer support

SQL

Windows

Client-facing

Troubleshooting

Job description

Relativity seeks a Technical Support Specialist in the United States to provide technical support across product verticals, diagnosing and repairing complex software and networked systems. You will engage with customers by phone and email while maintaining high service levels.

The role requires SQL and Windows experience, strong customer service skills, and Salesforce ticketing proficiency. Working hours are Monday–Friday, 7am–7pm Central Time, with potential on-call shifts; U.S.