Technical Support Engineer - SQL & Product Expert

Relativity; Newark (NJ); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support for a product vertical to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems, with frequent phone and email interactions.

The role requires SQL, Windows experience, and a strong customer service mindset. Responsibilities include managing tickets in Salesforce, collaborating with teams, and upholding SLAs.

Qualifications

• Experience in technical support for a software product.
• Strong knowledge of SQL, networks and servers is expected.
• Excellent customer service and communication skills.

Responsibilities

• Use SQL tools to run basic SQL queries.
• Respond to client questions, problems, and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve incidents.
• Maintain accurate records in Salesforce and manage tickets.

Skills

Customer support

Client-focused

Phone & email support

Troubleshooting

SQL

Windows

Travel

Job description

Relativity is seeking a Technical Support Specialist to provide technical support for a product vertical to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair, and debug complex software and networked systems, with frequent phone and email interactions.

The role requires SQL, Windows experience, and a strong customer service mindset. Responsibilities include managing tickets in Salesforce, collaborating with teams, and upholding SLAs.