Remote Tech Support Specialist - SQL & Customer Care

Relativity; Town of Texas (WI); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a mix of technical and non-technical customers. You will work closely with product verticals, maintain Salesforce records, and communicate with customers via phone and email during a 9-hour shift in CST.

You'll need SQL and Windows experience, be comfortable with on-call duties, and obtain Public Trust clearance to support government products.

Qualifications

• Customer support experience with clients in a professional setting.
• Strong problem-solving and troubleshooting skills.
• Experience using SQL and Windows-based environments.

Responsibilities

• Create, resolve, and maintain tickets within Salesforce and product verticals.
• Answer client questions and requests daily and escalate as needed.
• Develop product and service expertise and share knowledge with customers.
• Collaborate with senior team members to troubleshoot incidents.
• Maintain accurate records and meet SLA expectations.

Skills

Customer support experience

Client-focused

Phone and email support

Troubleshooting

SQL

Windows

Travel

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a mix of technical and non-technical customers. You will work closely with product verticals, maintain Salesforce records, and communicate with customers via phone and email during a 9-hour shift in CST.

You'll need SQL and Windows experience, be comfortable with on-call duties, and obtain Public Trust clearance to support government products.