SQL-Driven Technical Support Specialist (Hybrid)

Relativity; Virginia (IL); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software issues for a diverse customer base. You will manage tickets in Salesforce, maintain accurate records, and collaborate with internal teams to ensure high-quality service.

The role includes a Monday–Friday 9-hour shift within Central US time and requires US citizenship for RelativityOne Government work, with potential Public Trust clearance.

Qualifications

• Experience providing customer support to technical and non-technical users.
• Ability to diagnose, troubleshoot, and resolve software and networked system issues.
• Experience using Salesforce or similar CRM to track interactions.

Responsibilities

• Respond to client questions and requests on a daily basis.
• Document and track tickets; escalate as needed to other teams.
• Develop product knowledge and share expertise with customers.

Skills

Customer support

Client-focused communication

Phone & email support

SQL experience

Windows platform

Tools

SQL tools

Windows OS

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software issues for a diverse customer base. You will manage tickets in Salesforce, maintain accurate records, and collaborate with internal teams to ensure high-quality service.

The role includes a Monday–Friday 9-hour shift within Central US time and requires US citizenship for RelativityOne Government work, with potential Public Trust clearance.